Digital Learning Innovation Lab

Formed a collaborative space for the Digital Learning Experience Team to work with others inside the business school on new projects and ideas. The space provides a conduit for our team to brainstorm with others and conduct product reviews.

Along with obtaining budget approval for the space and furniture, we were also able to fund the purchase of new technology that allows us to bring remote team members into the room to participate in ideation sessions via video conference. The room was set up in a way that our camera can face the team, or zoom in to the whiteboard on the opposite wall. This has led to more engaging and productive meetings with those not sitting in the room with us.

 

Google Analytics Implementation Strategy

Integrated a Google Analytics strategy into all digital learning initiatives that the team builds. Along with metrics like page views and users, major user interaction points within the product are tracked using an event trigger and naming strategy.

This new data provides our learning and development teams much deeper insight into how their learning assets are being utilized. We have been able to explore learner behavior from a user experience perspective utilizing A/B testing, and have provided insight into trends that have helped teams form learning and development, and communication strategies.

 

Augmented Reality Learning Pilot

Spearheaded the first Augmented Reality learning pilot, showcased at the new KPMG learning center in Lake Nona, Florida. Working with our colleagues from learning and development, the team researched AR technologies and design to create an interactive learning experience. Everything was built and designed from the ground up, and by utilizing our Google Analytics strategy, we were able to track how learners were interacting with AR markers around the learning center.

The pilot has created a new tool and approach for L&D teams to use while designing their training programs. Our learnings from this initial proof of concept has allowed us to develop an AR toolkit to share with others who are interested in utilizing the technology, lowering our time to market drastically.

 

Growing Corsearch Domain Name Service Line

Accelerated the growth of the Corsearch Domain Name business from startup to $1MM across multiple different roles with the company. Along the way, I developed processes and operations for all facets of the business - from sales, to invoicing and handling subscription renewals.

Working with partners, I helped established priorities and launched new products under the domain name service umbrella, such as the Trademark Clearinghouse. I was also fortunate to gain some M&A experience through an acquisition that took place during my time at the company.

 

Launch of Corsearch Idea Camp

Founded the first company wide innovation program at Corsearch. Built around the introduction of IdeaScale, we devised a week long “idea-athon” to get cross functional teams together to discuss business problems. The teams were created and given 90 minutes during a work day to come up with ideas and problems to solve. These ideas were then uploaded to IdeaScale by each team, reviewed by the product and executive teams, and a winner chosen.

Along with designing the program and launching IdeaScale, the project included multiple presentations to the executive team and three company-wide webinar presentations to demo the platform and discuss innovation. In total, 50 new ideas were submitted to IdeaScale at the end of the “idea-athon” week. We also devised an on-going process and strategy to keep ideas flowing after the ideation sessions.

 

Dual Track Agile Implementation

Launched an Agile process that incorporated Instructional Designers into our development sprints. Each instructional design task was converted into a Jira story and tracked in two-week sprints. We also invited the Instructional Design team in to our daily stand ups.

The implementation of the process led to higher productivity rates as we uncovered blockers sooner and began iterative reviews of the course design more quickly. The average time to complete a digital learning asset once content was finalized was two weeks. An improvement from the standard 4-6 week delivery timeframe for offshore vendors.