Resume

I have 0ver 10 years of business experience ranging a number of different roles and responsibilities. In my current role with KPMG I’m an Associate Director of Learning Technology and Innovation. I lead a group of web designers and developers focused on creating innovative digital learning products for the KPMG Business School.

Core Competencies: Innovation, Design Thinking Facilitation, Product Experimentation and Prototyping, Strategy Setting, Team Leadership, Product Management, Product Roadmap Management, Cross-functional Team Collaboration, Employee Development, User Research, KPI Development, Web Technologies, Data Analytics

Professional Experience

KPMG Business school, Montvale, nj

Associate Director, Learning Technology and Innovation, 2019-Present

Responsible for guiding the Digital Experience Team strategically and ensuring the team's primary focus is on creating innovative, engaging and measurable digital learning experiences that directly aligns to the KPMG Learning Strategy.

• Lead a team of four designers and web developers and help them foster project experiences that enable them to grow professionally

• Formalizes the team's overall mission and acts as the key evangelist for the team internally

• Spearheaded the creation of an Innovation Lab with dedicated space for the team to explore and collaborate on projects and experiment with new ideas

• Coordinated the first pilot to experiment with Augmented Reality in a learning environment

• Facilitates cross-functional Design Thinking sessions to explore and ideate on learning solutions that solve business problems

• Launched a customized learning platform that provided unique learning paths to each individual user

• Introduced a website with specialized podcasts for instructional designers to stay up-to-date on design trends

• Practiced the build-measure-learn method to launch and iterate on a digital learning catalog that allows learners to find learning based on role, length or business competency

• Developed the core strategy for implementation of a Learning Record Store (LRS) system and use of xAPI data to answer business questions

Product and UX Manager, Learning Solutions, 2017-2019

Responsible for the product development strategy and roadmap for new products related to Market Development and Industry learning, ensuring that all digital learning initiatives were completed on time and designed with the voice of the learner in mind.

• Designed a dual-track Agile SCRUM methodology to track the team's instructional design, learning operations, and web design/development tasks

• Oversaw the successful launch and development of five digital learning initiatives, including a new site for managing learning paths that has led to increased learner engagement

• Led all user experience research initiatives (both in-person and virtually) to obtain candid feedback from KPMG learners on digital learning designs

• Ran product demonstrations and presentations on development progress to key stakeholders internally, including business school leadership

• Led product team meetings and managed backlogs to prioritize developer and designer work

• Reviewed data from Google Analytics and internal databases in Tableau to stay on top of user trends and make data-driven decisions about product features and development

• Strategized with marketing on learning product positioning and go-to-market launches

Corsearch, New York, NY

Product Manager, 2014-2017

Responsible for maintaining the Domain Name product line, including setting development priorities, creating the product roadmap, conducting research on product enhancements and user experience, and acting as the Product Owner on Agile Scrum teams.

• Increased overall domains in management from 4.5k in 2014 to 28k in 2016 and delivered consistent revenue increases averaging ~$780k in 2015, ~$1.1MM in 2015 and ~$1.3MM in 2016.

• Established long-range project timelines and product development priorities that adhered to tight deadlines, schedules, and overall business strategies

• Practiced Lean Startup methods to conduct three rounds of user research to develop and iterate a UI/UX design for a new Domain Name Management Portal

• Utilized tools like Adobe XD, Sketch, InVision, Axure and Balsamiq to wireframe product solutions to obtain feedback from clients, developers, and internal staff before committing them to the product roadmap

• Assisted with the launch of Agile project management methodologies for a group of 10 new developers and served as Product Owner on the development Scrum team

• Worked with the Account Management and Implementation teams to co-create a client on-boarding process and project management framework for the Corsearch Online Brand Protection product

• Continuously worked to seek out market feedback and implement product enhancements/changes that lead to new revenue opportunities

Digital Brand Consultant, 2011-2013

Lead Subject Matter Expert on all Digital Brand Solutions. Led sales engineering and project management for closed Domain Name Management opportunities, and worked with a 3rd party vendor on product enhancement requirements.

• Grew the Digital Brand Services product line from $75k in 2012 to over $550k in 2014 by partnering with the field sales group to identify new prospects and up-sell opportunities within the base

• Lead face-to-face and web-based sales meetings with prospects to perform needs analysis, discuss solutions, and build relationships

• Led every aspect of the Corsearch Trademark Clearinghouse project, including initial project scope, creation of revenue forecasts and budget proposals, ownership over the project timeline, and building of the business case for project approval

• Acted as Product Owner on the Agile development team and was responsible for building requirements, user scenarios, UI/UX design, and providing the development team with leadership on priority setting

• Formulated the Marketing Plan, including lead list generation, content schedule and creation, channel distribution, sales training, development, and sales cycle analysis

• Attended events as a guest speaker on domain name issues and hosted public webinars on various domain name topics

Account Manager, 2009-2012

Responsible for growing new business across the Northeast and South through cold calls, email campaigns, face-to-face meetings, and live demonstrations of the product suite.

• Grew assigned sales territory performance by 30% in three years by utilizing SPIN Selling methodologies.

• Outpaced yearly sales quotas of close to $1.1MM.

• Utilized internal Salesforce.com tools to run email campaigns and tracked overall performance via Salesforce analytical data.

• Presented with the CEO Award for Outstanding Leadership in 2011

Volunteer Experience

Operation Code, 2016-2018

At Operation Code I took on a voluntary role as the Director of Marketing and Product. I assisted staff with marketing outreach, planning and strategy. This included creating the first set of KPIs that allowed the team to measure the success of their social media campaigns on Facebook and Twitter. On the product side, I worked on a UI redesign of the organization's website which put more emphasis on the organization’s target markets - active duty service members, reservists and veterans, and military families.

Iraq and Afghanistan Veterans of America, 2015-2016

I was fortunate enough to have the honor of helping IAVA staff during the 2015 Veteran's Day Parade by checking veterans into the IAVA parade line and helping to coordinate marchers during the event. In 2016, I helped the IAVA digital team by producing social media content that was shared on the main IAVA Twitter and Facebook pages.